topic Re: Flash Sales in Get Support

Flash Sales

bar0460 — Tue, 04 Jan 2022 23:08:53 GMT

Dear Public Mobile.

You are naive to think your systems are robust enough to handle the volume of traffic generated by a 2 day flash sale!!

Non sensical activation error after error! Am a seasoned public mobile user but seriously get your ×××× together once and for all!

Rant over!!

Re: Flash Sales

MacMe — Sun, 10 Jun 2018 16:42:53 GMT

I had a friend activate an account yesterday without any problems. Were you activating an account yourself online or at a store?

Re: Flash Sales

bar0460 — Sun, 10 Jun 2018 17:27:48 GMT

I am activating at home as I always have. I finally got to the payment screen and activation failed. Garbled screen with no option to re-enter payment information. Start all over, sim on reserve so wait 50 minutes. Payment failed again but at least I was left with a screen to re input info. Payment failed again. Another garbled screen.

Gave up and checked credit card. 6 pending Koodo charges on Amex and 2 pending charges on Mastercard (1 for Koodo 1 for Public). Beyond exasperated!

Re: Flash Sales

jeno — Sun, 10 Jun 2018 19:28:34 GMT

I had similar difficulties with activation including 50 minute timeout... and then the kicker, a free weekend for activation--but alas I started it up on Fri just before the promotion, oblivious... just had to laugh at the timing!

Now data isn't working and i see too many similar threads from people where the issue was not resolved... Gonna move on to another I think...

Re: Flash Sales

CS_Agent — Sun, 10 Jun 2018 20:37:26 GMT

Hi,

If you have any questions concerning your account, just send a private message trough the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Flash Sales

bar0460 — Sun, 10 Jun 2018 20:42:11 GMT

I have already sent a private message to the moderator team, 2 hours ago.