topic My phone line isn't working in Get Support

My phone line isn't working

Suren5 — Sat, 14 Jun 2025 21:24:36 GMT

Today was the due date to pay for my phone bill however there was some issue with my credit card so I updated my account with the new credit card. Even after updating my account who's the new credit card my phone line isn't working and I don't think the payment was taken by public mobile. Please kindly help and let me know how I can get my phone to work again as this is my business line.

Re: My phone line isn't working

slusagm — Sat, 14 Jun 2025 14:45:07 GMT

Try login My Account using incognito mode and try paying again

If that fails, you might need to buy voucher from Shoppers Drug Mart or London Drugs and then load the voucher using My Account or*611

Re: My phone line isn't working

BKNS27 — Sat, 14 Jun 2025 14:53:15 GMT

@Suren5

Purchase vouchers at 7-11, Canadian Tire gas stations, London Drugs, Canadiarn Superstore, Shell, Shoppers Drugmart, Safeway or Staples then dial 611 and enter the voucher number to restore service.

For help updating your CC, contact a CS_Agent to help you update your card.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My phone line isn't working

Dunkman — Sat, 14 Jun 2025 15:29:47 GMT

@Suren5

Not sure if you are still having issues. You may want to try to load up funds equivalent to your plan cost.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Let us know if you have further issues.