topic Re: Account suspended in Get Support

Account suspended

biscuitlaite3 — Sat, 14 Jun 2025 04:53:06 GMT

Someone make a payment for me and like a week after my account has been suspended

Re: Account suspended

eddieO — Fri, 13 Jun 2025 20:16:56 GMT

@biscuitlaite3 for billing and account related issues you will need to contact a support agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Account suspended

BKNS27 — Sat, 14 Jun 2025 01:20:40 GMT

@biscuitlaite3

Download the TextNow app for free calling and texting when connected to free wifi. Once you have funds, you can reinstate service but don’t let your account suspended longer then 90 days or you will loss your number, SIM will be stop working and your account closed.