topic I paid but have no service in Get Support

I paid but have no service

Zorgular — Fri, 13 Jun 2025 16:31:06 GMT

When renewing my subscription I decided to upgrade to the 50/month 100GB plan. When trying to check out I received an error messaging saying my payment could not be completed at this time, but I checked my bank account and I was charged. My account is displaying that I did pay, but my data cap is still at 60gb. There is a receipt available for my upgrade payment, and I was charged, but I have no service because of the stupid error message.

Edit: nevermind, about half an hour later and it seems to have fixed itself.

Re: I paid but have no service

hTideGnow — Fri, 13 Jun 2025 16:29:58 GMT

hi @Zorgular

it happens sometime. usually a device reboot and Reset Network Settings would work.

if same, ask PM to check. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I paid but have no service

slusagm — Fri, 13 Jun 2025 16:31:21 GMT

what you see could be just cached info

if you see the same thing, ask PM to confirm

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
Or you can also message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I paid but have no service

CSA_PM — Fri, 13 Jun 2025 17:40:53 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage