topic Re: Service On Hold in Get Support

Service On Hold

Genji_Genji — Sat, 14 Jun 2025 05:11:10 GMT

I am getting a "Your services are on hold" when I went to view my Rewards even though I am subscribed. Please help.

Re: Service On Hold

softech — Fri, 13 Jun 2025 11:55:03 GMT

but do you have service? can you make and receive calls? if you don't have service and if the account is suspended, you need to make a manual payment. Click Pay and Resume service now and make payment. If the button is not there, use this link and load enough funds:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Service On Hold

Genji_Genji — Fri, 13 Jun 2025 11:58:36 GMT

Hi @softech I have service and able to make and recieve calls. I am subscribed and payment has already been withdrawn. I am just concern with that 90 days warning and losing my number.

Re: Service On Hold

softech — Fri, 13 Jun 2025 12:01:52 GMT

@Genji_Genji

if you have the service, it should be fine. It could be just a browser cache problem, or the site just not update probably especially if the plan just got renewed today.

Wait 2 hours, and login again using browser with Incognito mode and check again. You can also check using PM app, but logout the app first and re-login to assure no cached info. And you can also call *611 from your phone and it will also confirm your account status

if you still see the 90 days on hold message and you are worry, ask PM support and they can confirm the account status:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Service On Hold

Genji_Genji — Fri, 13 Jun 2025 12:02:38 GMT

hmm I logged back in and now the message is gone. Wonder if it's just a system glitch.

Re: Service On Hold

Genji_Genji — Fri, 13 Jun 2025 12:03:15 GMT

Thank you @softech for the help. Cheers!