topic Re: Transfer number from Koodo help in Get Support

Transfer number from Koodo help

Synnnntax — Fri, 13 Jun 2025 01:55:16 GMT

Just subscribed to public mobile. Trying to transfer number but can’t log in as it was trying to say for Koodo subscribers. Cant even get far as to submit a ticket. Just paid almost 40 bucks for this and it’s already making me regret I bought this.

Re: Transfer number from Koodo help

softech — Fri, 13 Jun 2025 02:09:54 GMT

@Synnnntax

did you pick a new number during subscription? If so, can you confirm if you can make calls on your PM sim?

or did you request porting during subscription ? If so, and if your Koodo account is Prepaid, you will have to choose a new number first. You will have to activate the account with the new phone number, then open a ticket with PM support and ask them to help to manually port the number from Koodo prepaid account.

To open ticket with PM support after the account is activated with the new number:
1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Transfer number from Koodo help

Synnnntax — Fri, 13 Jun 2025 02:14:13 GMT

I chose a number now it’s telling me something went wrong with the activation. What a service!!!!!!!!

Re: Transfer number from Koodo help

Synnnntax — Fri, 13 Jun 2025 02:14:41 GMT

Re: Transfer number from Koodo help

softech — Fri, 13 Jun 2025 02:37:21 GMT

@Synnnntax try to reboot the phone and login again and see if the process pick up at Step 6 and can complete the activation

And still try to put the sim into the phone and see if it works

if the above does not help, you will need to engage support by direct message at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there