topic Credit card expired, options to change it is greyed out. in Get Support

Credit card expired, options to change it is greyed out.

Lacieluse — Thu, 12 Jun 2025 20:46:49 GMT

Options to choose a card are greyed out and cannot input credit card number. Only the postal code is functional.

Re: Credit card expired, options to change it is greyed out.

slusagm — Thu, 12 Jun 2025 20:51:05 GMT

Try using browser with incognito mode

Also try with PM app. if you already using the app, uninstall and reinstall after a reboot

If you need to pay now and can't test around further, buy a voucher and load voucher using the browser/app/*611

Re: Credit card expired, options to change it is greyed out.

Lacieluse — Thu, 12 Jun 2025 21:14:51 GMT

Terrible solution. I need access to my account, period.

Re: Credit card expired, options to change it is greyed out.

Chalupa_Batman — Thu, 12 Jun 2025 21:21:03 GMT

@Lacieluse wrote:
Options to choose a card are greyed out and cannot input credit card number. Only the postal code is functional.

Hello @Lacieluse

If the credit card greyed out, there may be an issue with the account. I'd suggest reaching out to a CS Agent and ask for assistance.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Credit card expired, options to change it is greyed out.

hTideGnow — Thu, 12 Jun 2025 21:46:19 GMT

HI @Lacieluse

use Incognito/private/secret mode to login My Account first, then paste this link:
https://myaccount.publicmobile.ca/en/account/payment/manage-card

you will be brought to the page to update payment. You just need to enter Card number, Postal, Expiration and CVV

Re: Credit card expired, options to change it is greyed out.

Lyonking94 — Thu, 14 Aug 2025 12:45:23 GMT

Log out be back in