topic Can't Send or Receive Texts After Number Transfer to Public Mobile in Get Support

Can't Send or Receive Texts After Number Transfer to Public Mobile

sunnythelucky — Thu, 12 Jun 2025 19:15:17 GMT

Hi Public Mobile Community,

I recently transferred my number to Public Mobile. While my calls and data are working fine, I’m currently unable to send or receive any SMS/text messages.

In the RCS chat settings, the status just says "Setting up" and never completes.

I also received a message asking me to reply with "1" to confirm the number transfer, but since SMS isn't functioning, I can't respond properly. I've tried rebooting multiple times, but the issue still persists.

Is there anything I can do to resolve this, or should I contact support directly?

Thanks in advance for your help!

Re: Can't Send or Receive Texts After Number Transfer to Public Mobile

hTideGnow — Thu, 12 Jun 2025 19:17:04 GMT

hi @sunnythelucky

try uninstall Google Message first , reboot phone and reinstall and it should work

Re: Can't Send or Receive Texts After Number Transfer to Public Mobile

sunnythelucky — Thu, 12 Jun 2025 19:27:25 GMT

Still not working after uninstall Google Message, roboot and reinstall multiple times 😞

I am using Pixel8

Re: Can't Send or Receive Texts After Number Transfer to Public Mobile

slusagm — Thu, 12 Jun 2025 19:57:17 GMT

You receive incoming calls? If you do, you are ok with the port and account

The RCS is an issue with Google. You might want to do the same uninstall and reinstall Google Message after a day. Some has to wait as many as 5 days to get that setup

Re: Can't Send or Receive Texts After Number Transfer to Public Mobile

sunnythelucky — Thu, 12 Jun 2025 20:08:54 GMT

It turned out that the transfer number had been completed properly.