topic Re: Transferring number error in Get Support

Transferring number error

Ayla4 — Thu, 12 Jun 2025 19:09:30 GMT

In the process of transferring my old number to PM from Rogers, the account # from Rogers was entered wrong. I got the SMS from Rogers to activate the switch but I got an SMS from PM saying there was an error in the account number (I also verified with Rogers). How do I reset this process to transfer my number accurately?

Re: Transferring number error

BKNS27 — Thu, 12 Jun 2025 16:12:38 GMT

@Ayla4

You can call the Porting Department. I will pm you on this forum so go to you avatar and under Messages.

Re: Transferring number error

Chalupa_Batman — Thu, 12 Jun 2025 16:38:44 GMT

@Ayla4 wrote:
In the process of transferring my old number to PM from Rogers, the account # from Rogers was entered wrong. I got the SMS from Rogers to activate the switch but I got an SMS from PM saying there was an error in the account number (I also verified with Rogers). How do I reset this process to transfer my number accurately?

Hello @Ayla4

THIS is the proper way to contact a CS Agent to have the porting issue resolved.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Transferring number error

CSA_PM — Thu, 12 Jun 2025 18:34:48 GMT

Thanks for escalating! The client is already in contact with an agent.