topic Poor service for phone calls in Get Support

Poor service for phone calls

Chiki4 — Thu, 12 Jun 2025 16:55:40 GMT

Has anyone else noticed a recent decline in service. I have only one bar a lot of the time and am dropping calls constantly in places I never used to including my house. Any advice or anyone know why?

Re: Poor service for phone calls

hTideGnow — Thu, 12 Jun 2025 16:57:08 GMT

hi @Chiki4

is data ok?

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Poor service for phone calls

hairbag1 — Thu, 12 Jun 2025 17:11:00 GMT

@Chiki4

it's along-shot...but try using 4G / LTE instead of 5G. I know 5G isn't great for penetrating concrete / steel buildings.