topic Re: Phone plan in Get Support

Phone plan

Nancy121 — Thu, 12 Jun 2025 03:43:00 GMT

I want to know why I can't get back a low cost plan it only get higher I only have 4 options to choose from

Re: Phone plan

computergeek541 — Thu, 12 Jun 2025 03:48:53 GMT

@Nancy121 wrote:
I want to know why I can't get back a low cost plan it only get higher I only have 4 options to choose from

Sorry, but an existing customer can only choose from the plans that are listed after logging into the self serve account. This is a business decision by Public Mobile.

Re: Phone plan

Nancy121 — Thu, 12 Jun 2025 03:53:13 GMT

Ok so I need a new provider then as this plan no longer work for me and no option to get a plan that work for me

Re: Phone plan

hTideGnow — Thu, 12 Jun 2025 12:25:44 GMT

hi @Nancy121

what plan do you have now? and what plan you want to change to?

we heard people that have success to slowly change to the plan they want in 2 steps. First schedule a plan change to the cheapest plan you see there. Once that plan kicks in , check again on your My Account and you should see other cheaper choices