topic Re: Defective sim no refund in Get Support

Defective sim no refund

Kibi — Tue, 04 Jan 2022 23:08:49 GMT

Approximately 3 weeks ago, I ordered a sim from public mobile, and received it several days later. I set up an account and inserted the sim into my phone.

Sim did not work, I contacted the community and received help from a moderator. My phone was fine, but everyone indicated that the problem was with my phone and I should reboot, look manually for carrier, etc. I had enough, it was two weeks later, and no service.

I insisted it was the sim since I use the same phone with another public mobile account. Still the same annoying response.

I requested to cancel my account. I was told sim would not be refunded due to policy.

I went to walmart, got a new sim and set up new account. Everything is working.

the original sim card was defective all along.

its only 10 dollars, but why would I not get my refund for the defective sim card, is the moderator following a return policy that makes no sense.

I expect a refund for the sim. I have all communication between me and moderator, and one in which they admit it is a defective sim but they cannot refund due to policy. They did offer to refund the monthly service charge.

Re: Defective sim no refund

LEGO — Sun, 10 Jun 2018 14:07:57 GMT

@Kibi You may file a complaint with CCTS (Commission for Complaints for Telecom-Television Services): click here

Re: Defective sim no refund

Kibi — Sun, 10 Jun 2018 14:21:59 GMT

Thank you for your assistance. I was hoping I didn’t have to go that route, especially for 10 dollars. But I will file a complaint if I am not refunded for the defective sim.

Advise appreciated, thank you LEGO.

Re: Defective sim no refund

will13am — Sun, 10 Jun 2018 14:51:18 GMT

@LEGO wrote:
@Kibi You may file a complaint with CCTS (Commission for Complaints for Telecom-Television Services): click here

No need to hit the fly with a sledgehammer! Not to doubt @Kibi, I find it hard to believe that it's not something other than defective SIM card. Instead of opening a new account, a new SIM card could have been used in the existing account which leads me to believe that the problem could possibly have been something else. In all the years that I have been using cellular service on many accounts with many brands, I have never run into a bad SIM card. I see so many reports of bad SIM card in this forum that I am convinced that there's no way that Public Mobile has an endemic quality problem with their SIM card supplier. Short of using them as tiny floor mats, I just don't see how they can break (improper cutting excepted). I digress. Now that the dust has settled, I am sure that reaching out to the moderator team will result in an amicable resolution. They are very reasonable. Just be cordial. Nobody likes their eyes poked by the pointing finger.

Re: Defective sim no refund

stonechucker — Sun, 10 Jun 2018 15:20:17 GMT

@will13am, my reading of the original posts tells me this subscriber has already attempted to ask for such resolution via the moderators. CCTS sledgehammer is the correct next step in my mind.

Re: Defective sim no refund

hc89 — Sun, 10 Jun 2018 15:25:43 GMT

@Kibi I agree with @will13am you just need to open a new account for a free sim + $20 bill credit if you're on Talk+Text plan or $10 bill credit for any plans with friend referral or today with flash sale $0 next 30 days 🙂 that's more simple

Re: Defective sim no refund

Luddite — Sun, 10 Jun 2018 15:30:26 GMT

@Kibi Please try ploitely one more time to get satisfaction. This time put "PLEASE FORWARD TO SHAZIA, or MARY" in the subject line and be prepared for a longer than normal wait for response as they do not work weekends.

Re: Defective sim no refund

Kibi — Sun, 10 Jun 2018 15:52:16 GMT

I find it hard to believe anyone would or could cause grief over a 10 dollar SIM card, if it could be something else that was a problem.

I stated in my original post that I used the exact same iphone with a good sim from PUBLIC MOBILE and everything worked fine. Then I inserted the defective sim into the same iphone and got no service. The account I set up, was with the same payment method, personal info and whatever else was required. I have 3 other accounts with Public Mobile, and have no issues.

I have also read that there may have been a batch of defective SIM cards which were a source of problems with some customers.

How can I be more clear. How could anyone have difficulty in figuring out the source of the problem other than a defective sim in this case. I also mentioned that a moderator acknowledge the SIM card is most likely to blame, but due to policy, no refund can be issued.

Not sure how anyone could still “find it hard to believe” that the problem is with the SIM card.

Regardless, folks are free to comment/respond/conclude as they wish.

This may be hard to believe for some, but it’s a matter of principle and not the $10 that I am after. Hope everyone enjoys this amazing weather today, we are having, here in Toronto.