topic Re: Issues transferring number in Get Support

Issues transferring number

JessSenft23 — Wed, 11 Jun 2025 23:51:50 GMT

I am trying to transfer my husbands number to his public account. It is telling me his number isn’t a Canadian number and that we have to contact Koodo to transfer. He is currently with Sasktel and has a number from Lemberg Sask. has anyone had this issue before? How can it be resolved so that he can keep his old number

Re: Issues transferring number

Handy1 — Wed, 11 Jun 2025 23:56:07 GMT

@JessSenft23 Unfortunately not all number can be transferred to public mobile , and so if he’s with Sasktel there’s good chance it cannot be transferred to public mobile . Be best to confirm with support first or you might need to pick new number from public mobile instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issues transferring number

JessSenft23 — Wed, 11 Jun 2025 23:58:14 GMT

We both have Sasktel we are on one plan with them. Mine worked just fine. The support chat has not been helpful at all. Could he go into a Telus place and get a physical SIM card and transfer his number ?

Re: Issues transferring number

Handy1 — Thu, 12 Jun 2025 00:16:03 GMT

@JessSenft23 You can buy public mobile SIM card from Telus or Koodo . But the link I sent you in my last reply is for private message to support not the chat bot which I struggle to use myself . But if yours worked then I assume his should work too I would just want to verify with support and can’t say with certainty that it will most cases most numbers can be ported to public but it all and I would want to be 💯 certain first

Re: Issues transferring number

JessSenft23 — Thu, 12 Jun 2025 00:21:31 GMT

Thank you. I’ve contacted them so hopefully get some assistance there!

Re: Issues transferring number

CSA_PM — Thu, 12 Jun 2025 17:05:02 GMT

Hello @ JessSenft23,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage