topic Sim Card not provisioned in Get Support

Sim Card not provisioned

Burg — Thu, 12 Jun 2025 00:09:54 GMT

Can you please reprovison my SIM card, it is not working and says I need to provision SIM card.

Thanks

Re: Sim Card not provisioned

slusagm — Thu, 12 Jun 2025 00:13:14 GMT

you need PM to help to reprovision the sim. Open ticket.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim Card not provisioned

Handy1 — Thu, 12 Jun 2025 00:18:07 GMT

@Burg If you have physical SIM card you can first try it in another phone which can force the simcard to reprovision itself . Otherwise you need support to help with that

send a private message To CS_Agent

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

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Re: Sim Card not provisioned

Chalupa_Batman — Thu, 12 Jun 2025 00:23:39 GMT

@Burg wrote:
Can you please reprovison my SIM card, it is not working and says I need to provision SIM card.

Thanks

Hello @Burg

Do you have another cellphone around? If so, shut down that other cellphone, insert the PM SIM card and start the phone up. That usually reprovions it. I had that problem with some Samsung phones a while back. Just stuck it in the other phone and BINGO! Then if you get service, you just turn off your phone, put it back in and start it up again.