topic Re: Phone number transfer in Get Support

Phone number transfer

Kennnay — Thu, 12 Jun 2025 04:25:27 GMT

Hi there, I'm trying to port my Telus number to Public. When I input my current Telus number it says it's invalid. I still have my account with Telus so it should work.

Thanks

Re: Phone number transfer

hTideGnow — Wed, 11 Jun 2025 22:23:50 GMT

hi @Kennnay

Telus number will for sure able to port. Is the number active still?

what you can do is to get a temporary phone number first, activate the line. After it is activated, and working well, go to My Account, Profile and click Transfer number there. Or you can also open ticket with PM after the line is activated and ask the PM support agent to help to manually port in the number

Re: Phone number transfer

hairbag1 — Wed, 11 Jun 2025 22:31:25 GMT

@Kennnay

make certain that your Telus account is active and in good standing..otherwise the port of that number will be more difficulter.

Re: Phone number transfer

Yummy — Wed, 11 Jun 2025 22:37:18 GMT

It used to be a link to Koodo (same company as PM) to verify number compatibility for porting but link does not work anymore.
If anybody has new and valid link that will be helpful to new (and old) customers.

Even your number is Telus number I would still double check if number is 'compatible' with PM service.

Re: Phone number transfer

softech — Wed, 11 Jun 2025 22:40:07 GMT

@Yummy wrote:

Even your number is Telus number I would still double check if number is 'compatible' with PM service.

@Yummy

Telus, Koodo and PM are basically on the same system and there is not "double check" needed. Even a number from a suspended account can be moved around the Telus family

Re: Phone number transfer

Yummy — Wed, 11 Jun 2025 22:41:38 GMT

@softech wrote:
@Yummy wrote:

Even your number is Telus number I would still double check if number is 'compatible' with PM service.
@Yummy
Telus, Koodo and PM are basically on the same system and there is not "double check" needed. Even a number from a suspended account can be moved around the Telus family

Good to know.

What about checking any other number (land line)?

Re: Phone number transfer

softech — Wed, 11 Jun 2025 22:43:14 GMT

@Yummy

if the number, landline included, already on the Telus network, it can be moved around the Telus family as the number is already in the Telus network, there is no real "porting" need to be done

Re: Phone number transfer

Yummy — Wed, 11 Jun 2025 22:44:03 GMT

OK. Forget about Telus and Comp.

What abut Other providers? Bell, etc.????

Re: Phone number transfer

softech — Wed, 11 Jun 2025 22:46:23 GMT

@Yummy wrote:
OK. Forget about Telus and Comp.
What abut Other providers? Bell, etc.????

@Yummy

I am staying on the topic of this thread, OP was asking " port my Telus number to Public"

as a long term community member, I am pretty sure you know some numbers can be ported into PM/Telus but some not. I can help you to check the portability if you have one in mind. You can private message me to avoid being off topic