topic Re: Adding Funds Issue. in Get Support

Adding Funds Issue.

F206 — Wed, 11 Jun 2025 21:55:41 GMT

Greetings, I have the same issue still in 2025. My partner has the ability to add funds by debit on their account and I do not on mine. I don't understand how this is an issue two years later after your "we are working on it" post. I send you tons of referrals, but the inability to fix this on the mobile app or on a laptop seems insane.

Re: Adding Funds Issue.

hTideGnow — Wed, 11 Jun 2025 21:32:25 GMT

@F206

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Adding Funds Issue.

BKNS27 — Wed, 11 Jun 2025 22:29:42 GMT

@F206

Did you try add funds by calling 611 or 1-855-4PUBLIC? You will need a PIN that you may or may not created during activation.

If you don’t remember, you can reset the PIN: https://myaccount.publicmobile.ca/en/account/reset/pin

Meanwhile, you can purchase vouchers to add funds to you account. They can be purchased from: 7-11, Canadian Tire gas stations, London Drugs, Canadiarn Superstore, Shell, Shoppers Drugmart, Safeway or Staples and enter it by calling the numbers as noted.

Re: Adding Funds Issue.

F206 — Wed, 11 Jun 2025 23:00:22 GMT

Shoppers Drug Mart does not sell them locally. I was successful adding via phone, thank you - but come on Public, why can't you get it right online - so much easier.

Re: Adding Funds Issue.

F206 — Wed, 11 Jun 2025 23:01:57 GMT

I tried calling in, and it worked... I guess I will just do with that. Thanks for the help.