topic Re: I have a plan to make free calls within canada and states my phno 1########## in Get Support

I have a plan to make free calls within canada and states my phno 1##########

shobs — Wed, 11 Jun 2025 21:55:02 GMT

Today when I call I get a message saying i have no minutes it is only 10th of June

please help.-Shobana

Re: I have a plan to make free calls within canada and states my phno 1##########

hTideGnow — Wed, 11 Jun 2025 21:55:09 GMT

hi @shobs

your plan is not the $15 or $13 plan, right?

try reboot the phone, and wait 5 mins before you make calls

try to make calls with both a 1 in front of the 10 digits and without the 1, it might make a difference

Re: I have a plan to make free calls within canada and states my phno 1##########

Chalupa_Batman — Wed, 11 Jun 2025 22:09:45 GMT

@shobs wrote:
Today when I call I get a message saying i have no minutes it is only 10th of June
please help.-Shobana

Hello @shobs

Which plan do you have? An idea that may help is to go into your Settings, find Network Settings and refresh them and reboot. This should help resolve network related issues and configurations. I can't say for sure this will help but once we know if you have a Canada US plan, we may direct you to a CS Agent. But for now, I'd suggest the network reset and then reboot. Then try making a call. Let us know if it works.