topic Re: cant make a call in Get Support

cant make a call

mike136 — Wed, 11 Jun 2025 19:55:24 GMT

Re: cant make a call

Handy1 — Wed, 11 Jun 2025 17:35:26 GMT

@mike136 Did you just join public mobile ? If yes try and reboot the phone first . If your existing customer can you log into your account and confirm its status is it active or suspended , if suspended you need make manual payment .
also check

Outage map in your area:

https://istheservicedowncanada.com/

If it’s active and no outage in your area also try adding in 1 infront of the 10 digit contact if still no luck

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: cant make a call

BKNS27 — Wed, 11 Jun 2025 17:37:20 GMT

@mike136

If you just activated a new SIM/account. Contact a CS_Agent to investigate the issue.

If you are an existing member, check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map

Re: cant make a call

CSA_PM — Wed, 11 Jun 2025 20:07:12 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: cant make a call

computergeek541 — Wed, 11 Jun 2025 20:07:43 GMT

removed message posted in error

Re: cant make a call

CSA_PM — Wed, 11 Jun 2025 20:10:48 GMT

Due to a system issue the authentication message was posted to public. Please ignore it and respond to the private message I sent .