topic Added data not shown in Get Support

Added data not shown

Lavona — Wed, 11 Jun 2025 19:58:15 GMT

Re: Added data not shown

Yummy — Wed, 11 Jun 2025 15:41:02 GMT

Do a screen refresh. Use computer. If funds are deducted or charged add-on will be there on your account.

Re: Added data not shown

hTideGnow — Wed, 11 Jun 2025 15:41:39 GMT

hi @Lavona

what data you got?

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Added data not shown

will13am — Wed, 11 Jun 2025 15:53:35 GMT

@Lavona , the data add-on is kind of hidden. You will see it in the total data available. You need to check the details to show the individual data add-ons.