topic Re: I want to pay my payment in Get Support

I want to pay my payment

Iramasim — Wed, 11 Jun 2025 12:43:28 GMT

Payment Issue with my registered payment method

Re: I want to pay my payment

softech — Wed, 11 Jun 2025 12:54:05 GMT

did you try to login to My Account and click Reactivate my service? did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/London drug/711/Shell and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I want to pay my payment

Yummy — Wed, 11 Jun 2025 13:21:05 GMT

What kind of issues do you have?

Re: I want to pay my payment

BKNS27 — Wed, 11 Jun 2025 14:24:06 GMT

@Iramasim

Are you trying to complete step 6 when activating your SIM/Account or an existing member pay for next month payment?

Re: I want to pay my payment

Iramasim — Wed, 11 Jun 2025 14:25:07 GMT

Just process my payment with my registered card

Re: I want to pay my payment

BKNS27 — Wed, 11 Jun 2025 14:30:10 GMT

@Iramasim

For existing members making payment. Call 1-855-4PUBLIC or 611.

You need to set your PIN if you didn’t do it during activation.

https://myaccount.publicmobile.ca/en/account/reset/pin

For new members activating a new SIM. You need to contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket to help with completing step 6 (Payment).