topic Re: Hi PM community in Get Support

Hi PM community

Bruan — Wed, 11 Jun 2025 04:39:36 GMT

The name on my public mobile community is wrong. My name is Brian. The name on my account is correct, so it’s only when I’m in the support that it shows incorrectly. And everywhere I looked, it’s all the right name. So how do I change it for the public community support?

thanks 🙂

Re: Hi PM community

slusagm — Wed, 11 Jun 2025 03:08:43 GMT

For community name change, you need to ask PM to help with that

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Hi PM community

hTideGnow — Wed, 11 Jun 2025 03:10:46 GMT

hi @Bruan

we used to be able to change Community name, for a short period of time. Someone abused it by changing new name every day and PM removed the function.

but Community name does not have to match your own name, like any community, the name in fact should be different from real name for privacy reason

but if you like, you can try asking PM support agent, but I heard they might not help unless there is a legit reason. Try submit a ticket and ask.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Hi PM community

Bruan — Wed, 11 Jun 2025 03:35:26 GMT

Thank u! I appreciate ur response. I guess I’ll just let it be.

Re: Hi PM community

computergeek541 — Wed, 11 Jun 2025 04:38:34 GMT

@hTideGnow wrote:
we used to be able to change Community name, for a short period of time. Someone abused it by changing new name every day and PM removed the function.

The above isn't entirely accurate. Although the feature did work at during that time, the mass Community-base was never supposed to have had the ability to change usernames.