Need a new ESIM

SyedArsalan24 — Wed, 11 Jun 2025 00:02:03 GMT

Hey. I have ported over and my esim didn't seem to work so I tried deleting it and reinstalling is but now I need a new Esim and no way to get into the public mobile app without 2FA. I have private messaged CS but is there any way I could do it myself?

Re: Need a new ESIM

slusagm — Wed, 11 Jun 2025 00:05:46 GMT

Usually just download the app and rebuy

But since you have not activated yet, you will have to trouble logging in. so, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Need a new ESIM in Get Support

Need a new ESIM

Re: Need a new ESIM