topic Starting a new subscription in Get Support

Starting a new subscription

Joachim31 — Tue, 10 Jun 2025 21:55:00 GMT

I was registering my SIM card and chose the option to port over my current number but I now realise this will not work. Can I go back and request a new number instead? I can't log in to my account because I'm not receiving any of the verification codes via text.

Re: Starting a new subscription

Meow — Tue, 10 Jun 2025 21:58:27 GMT

Try to redirect security code to your email.

It is possible for existing customers, not sure for those in a process of becoming a customers.

Golden rule of thumb is: open an account; pick any number; confirm everything works as expected during few days; only then do number porting...

Re: Starting a new subscription

Handy1 — Tue, 10 Jun 2025 23:37:45 GMT

@Joachim31

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage