topic E sim in Get Support

E sim

Mattn705 — Tue, 10 Jun 2025 21:00:53 GMT

can someone please help me my account wont activate because the esim will not install proper..... After i choose my region and number it wont install e sim then sends me to look for help.. I typed im my imei number and said yes my phone is e sim compatible ... Can you please help

Re: E sim

hTideGnow — Tue, 10 Jun 2025 21:01:50 GMT

hi @Mattn705

the esim probably is installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E sim

slusagm — Tue, 10 Jun 2025 21:03:52 GMT

so, did you get to step 6 during activation? or you are still in the earlier step?

check if the esim is install on the sim screen. If you don't see it there, try to logout the PM app, reboot and log in again and see if the app will install the esim again

last, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage