topic Re: No service in Get Support

No service

Juruthir — Tue, 10 Jun 2025 20:19:11 GMT

Please assist as no service for a week now

slusagm — Tue, 10 Jun 2025 19:24:04 GMT

did you check your My Account and confirm the account is active or not suspended because of payment problem

also, you tried the sim on another phone? If you did all that, then ask PM to check.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Tue, 10 Jun 2025 19:25:07 GMT

Service was working before? you have no voice and data? What phone do you have? where are you at?

Try Reboot the phone and Reset network settings. Also, test the sim card on another phone

if same, you will need further help from PM support agent.

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Wed, 11 Jun 2025 11:59:49 GMT

Thanks for escalating! The client is already in contact with an agent.