topic Re: Changing plan in Get Support

Changing plan

Cibdetab — Thu, 05 Jun 2025 18:57:57 GMT

Need to change plan but the plan I want doesn't appears in the choice.

Re: Changing plan

Chalupa_Batman — Thu, 05 Jun 2025 19:08:19 GMT

@Cibdetab wrote:
Need to change plan but the plan I want doesn't appears in the choice.

If you look online or on the app, you will see plans only available to you as a current customer. Public Mobile doesn't allow people to downgrade their plans. The only way to get a much lower plans is to port out and port back in if you wish to keep your number. Depending on costs, you have to consider is it worth it in the long run just to keep your number.

Re: Changing plan

ORNGNBLK — Thu, 05 Jun 2025 19:08:53 GMT

@Cibdetab unfortunately if its not available in your my account / change subscription page, then you cannot switch to it. (Some offers are for new subscribers only) You may be able to tier down slowly if you find a cheaper option now, and it may unlock the one you want after that. Hope this makes sense and helps

Re: Changing plan

SKSuh — Thu, 05 Jun 2025 19:28:01 GMT

It is incorrect to suggest that Public Mobile doesn’t allow users to downgrade though they do make it difficult

I downgraded from a $39 plan to a $29 one and then a $27 one before achieving my desired $29/20GB CA-US-MX plan. Took a few billing cycles to achieve but now I’m a much happier PM user

Re: Changing plan

Chalupa_Batman — Thu, 05 Jun 2025 19:37:23 GMT

@SKSuh wrote:
It is incorrect to suggest that Public Mobile doesn’t allow users to downgrade though they do make it difficult
I downgraded from a $39 plan to a $29 one and then a $27 one before achieving my desired $29/20GB CA-US-MX plan. Took a few billing cycles to achieve but now I’m a much happier PM user

Well, if this is the case, let's see what @Cibdetab current plan is, then ask them to open the app to see what plans they are offered. If there is a lower plan than they currently have... and as you've said, each month check to see what plans are available to them, they can keep going downwards, I'd be interested to see if this is true. I know @funpig1 mentioned something like this a few weeks back. I'd be intrigued to see @Cibdetab do this.

Re: Changing plan

Cibdetab — Thu, 05 Jun 2025 19:49:45 GMT

Good, but how did you do that?

Re: Changing plan

ORNGNBLK — Thu, 05 Jun 2025 20:07:22 GMT

@Cibdetab from the app, go to subscription, manage subscription *then change subscription, and see what is available to you.

If theres a plan that is less $ than your current one, you can opt to CHANGE ON RENEWAL (so you dont lose any unused minutes/data from what you've already paid for this cycle). If you opt to CHANGE NOW, it bills you immediately for the new plan and you forfeit the current one. You can attempt to continue to do that until you reach your desired plan. Its not a guarantee that it will work, but as @SKSuh suggested, it worked well for them over the course of a few months. Hope this helps.

Re: Changing plan

Cibdetab — Thu, 05 Jun 2025 20:49:48 GMT

You suggest that Public mobile prefer I leave to Fizz rather than switch my plan to a lower one?

Re: Changing plan

Chalupa_Batman — Thu, 05 Jun 2025 20:53:54 GMT

@Cibdetab wrote:
You suggest that Public mobile prefer I leave to Fizz rather than switch my plan to a lower one?

I have no clue how you came to that conclusion from what I said. We're just customers like you trying to help out.

Re: Changing plan

Cibdetab — Thu, 05 Jun 2025 20:57:10 GMT

Maybe because you say I have to port out.

Re: Changing plan

hTideGnow — Thu, 05 Jun 2025 21:10:49 GMT

hi @Cibdetab

what plan do you have now and which plan you want to change to?

Re: Changing plan

Cibdetab — Thu, 05 Jun 2025 21:19:16 GMT

24$ 4G and want to go to 19$ 1G.

Re: Changing plan

hTideGnow — Thu, 05 Jun 2025 21:26:27 GMT

hi @Cibdetab

tell you the truth, from our observation, $19 is pretty much a new activation only plan. But for existing customers, only $15 and $13 plan owner would see this plan

It is not unusual now that many carriers restrict those super good plans for new activations or "WinBack" only

Re: Changing plan

Cibdetab — Thu, 05 Jun 2025 21:39:20 GMT

OK, no problem. I thought it was easier to change plan in same provider but there's a similar plan for 19$ on Fizz so I will switch. Thanks for your help.

Re: Changing plan

hairbag1 — Thu, 05 Jun 2025 21:42:28 GMT

@Cibdetab wrote:
You suggest that Public mobile prefer I leave to Fizz rather than switch my plan to a lower one?

I think he just meant you'd have to start over with a new account to get much cheaper than you currently have. To use your same number, you'd need to port out or park your number somewhere...then get a new Public Mobile sim to activate a new account...you could port that parked number after you get new PM account up and running successfully. Basically, it'd be costly and not very practical unless you really really really want to get that $19 plan.

Re: Changing plan

Chalupa_Batman — Thu, 05 Jun 2025 21:43:48 GMT

@Cibdetab wrote:
Maybe because you say I have to port out.

You seem to have selective reading my friend.

"The only way to get a much lower plans is to port out and port back in if you wish to keep your number."

Context is everything

Re: Changing plan

softech — Tue, 10 Jun 2025 02:10:57 GMT