topic Re: Close my account in Get Support

Close my account

Jeff440 — Tue, 10 Jun 2025 01:34:18 GMT

Hi,

I want to close my account and end services with PublicMobile. I have tried everything but it seems there’s a bug with my log in. I’m unable to reach « My account ». Hence, I’m unable to stop the payments.
Please help me. I’m very frustrated right now! My next move will be to end my credit card but it’s gonna be a lot of things to manage…

Jean-François xxxxxxxx

xxxxxxxxxxxxxxxxxxxxxx

Re: Close my account

Chalupa_Batman — Tue, 10 Jun 2025 01:22:09 GMT

Hello @Jeff440

Please contact a CS Agent to help you get back into your account to close it. When you get back in, use this link and turn off autopay. (move subscribed toggle to the left)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Close my account

Dunkman — Tue, 10 Jun 2025 01:33:48 GMT

@Jeff440

Website is finicky. Try to clear cache first, incognito mode or a different web browser. Or try a different device or the PM app itself.

Note: I will remove your personal information from public forum.

Re: Close my account

slusagm — Tue, 10 Jun 2025 01:37:46 GMT

just ask PM support to remove your credit card for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage