topic Re: Messaging in Get Support

Messaging

Lily28 — Sat, 07 Jun 2025 21:41:49 GMT

Hi, since i subscribed to public mobile on my A15 samsung, a few days ago i have not been able to send or receive messages. I have checked the APN settings and they seem to be set right. it does work to call. when i send a message it says network error. At the same time it works to call...

Re: Messaging

Chalupa_Batman — Sat, 07 Jun 2025 21:51:36 GMT

@Lily28 wrote:
Hi, since i subscribed to public mobile on my A15 samsung, a few days ago i have not been able to send or receive messages. I have checked the APN settings and they seem to be set right. it does work to call. when i send a message it says network error. At the same time it works to call...

Hey @Lily28

If everything else is working, then go into your Settings and find Network Settings and reset them. Then reboot the phone. Give that a try. Side note, have you tried your SIM card in a different phone to see if you have the same problems? One more question, did you port in from another provider when you came over to Public Mobile?

Re: Messaging

Lily28 — Sun, 08 Jun 2025 02:59:22 GMT

yes i was using this number in fido. but ever since i changed to PM i have not been to text or recieve and I cannot receive calls but i can call out. the email and so one works, mobile data works. and yes I did reset the network settings is still doesn't send messages and i did try now to put my sim in another working phone and it does the same thing, do its something to do with the provider not the phone settings.

Re: Messaging

slusagm — Sun, 08 Jun 2025 03:02:51 GMT

@Lily28

you said you cannot receive calls? then your port might be stuck

but first check if your remove the Fido sim or disabled the Fido eSIM , then check again

if still have problem with incoming calls, it is stuck port. there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Messaging

Lily28 — Sun, 08 Jun 2025 03:07:04 GMT

yes i have already removed the old sim a few days ago. i would like to talk to the porting assistance team!

Re: Messaging

computergeek541 — Sun, 08 Jun 2025 04:02:51 GMT

@Lily28 wrote:
yes i have already removed the old sim a few days ago. i would like to talk to the porting assistance team!

The inability to send outgoing SMS text messages isn't a number porting issue. Also, please note that APN settings have no effect on SMS or phone calling services. Not being able to receive phone calls and SMS messages could be porting related though.

Re: Messaging

Lily28 — Mon, 09 Jun 2025 22:42:28 GMT

thanks for all your help. it did seem to be a stuck port( not fully transferd) i sent in a ticket and the tech opened a new port request manually then i called fidos transfer team and they got it working after the secound try! i am so glad it finally works and i am thru all that! Thanks again for your help!