topic Re: Not able to access My Account in Get Support

Not able to access My Account

chaluke2 — Mon, 09 Jun 2025 20:55:07 GMT

Hello, I purchased a SIM card and a plan last month. After some effort in transferring my number, my SIM was activated and I have been using my new plan without any problems this past month. However, when I log into my PM account online to check my usage and plan details, the first prompt I get is to finish activating my SIM. It won’t let me see any account details. I’m sort of stuck because I can’t activate my SIM to get past that step (it’s already activated) and I can’t see my account details without that step. Please help!

Re: Not able to access My Account

slusagm — Mon, 09 Jun 2025 20:57:26 GMT

ask PM to help, open a ticket with them. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not able to access My Account

hTideGnow — Mon, 09 Jun 2025 20:57:42 GMT

HI @chaluke2

Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage