topic Re: texting new numbers in Get Support

texting new numbers

garwood — Mon, 09 Jun 2025 20:19:53 GMT

texting new numbers defaults to my old telus account and I can't change it to public mobile

Re: texting new numbers

slusagm — Mon, 09 Jun 2025 17:21:28 GMT

you still have the old Telus sim card or esim there. Remove or delete them. Then reboot phone and Reset network settings

Re: texting new numbers

Chalupa_Batman — Mon, 09 Jun 2025 17:22:28 GMT

@garwood wrote:
texting new numbers defaults to my old telus account and I can't change it to public mobile

Hey @garwood

Are you using an iPhone or Android? What phone is it?

If it's an iPhone, do the following.

Go to Settings > Messages>Turn off iMessage.
Go to General > Reset > Reset Network Settings.
Once the iPhone is open.
Go to Settings > Messages>Turn ON iMessage.
This will recognize the new sim and have it verified.

Re: texting new numbers

hairbag1 — Mon, 09 Jun 2025 17:22:17 GMT

@garwood

if you successfully activated new Public Mobile account, try a network reset to see if that clears it up.

Re: texting new numbers

hTideGnow — Mon, 09 Jun 2025 17:22:36 GMT

hi @garwood

did you move from Telus to PM. Check if your Telus sim card still there and remove it. If Telus' is an eSIM, disable it

Then Reboot phone and Reset Network Settings. Go back and confirm if PM is now the only sim there. Make sure it is set as Primary and Enabled (or turn on this line is toggled)