topic Re: Lost sim in Get Support

Lost sim

Mb2025 — Mon, 09 Jun 2025 15:17:26 GMT

I've lost my Sim card so I can't receive a verification code to log in to my account and order a replacement. What's the solution?

Yummy — Mon, 09 Jun 2025 15:19:43 GMT

Switch receiving code to email

slusagm — Mon, 09 Jun 2025 15:20:57 GMT

don't buy the sim from PM , it takes long. Instead, get it from Telus or Koodo or Amazon

after you got the sim card, ask PM to help you to update it

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Mon, 09 Jun 2025 15:22:07 GMT

buy the replacement Public Mobile sim card from Telus or Koodo store for $10 or buy from Amazon for $5

When you have the new sim, you can login My Account buy getting the 2FA code via email. Just click Didn't receive code and then click Send email

if you really cannot login, Pm support agent can help to update the new sim card number for you, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman — Mon, 09 Jun 2025 16:07:06 GMT

@Mb2025 wrote:
I've lost my Sim card so I can't receive a verification code to log in to my account and order a replacement. What's the solution?

To get a new SIM card the fastest routes are these.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Side note, if your phone takes eSIM, that option is available as well.