topic Re: double charged in Get Support

double charged

Jbreendrover — Mon, 09 Jun 2025 13:35:05 GMT

I have been getting double charged for over 12 months

Re: double charged

Handy1 — Mon, 09 Jun 2025 13:38:23 GMT

@Jbreendrover If you have truly been over charged for the past year you need to message support to fix. The situation

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: double charged

eddieO — Mon, 09 Jun 2025 13:45:19 GMT

@Jbreendrover have you gone into your public mobile account (app or online) and confirmed in the payment history section that this is occurring? If it is then please follow @Handy1 's suggestion.

Re: double charged

Yummy — Mon, 09 Jun 2025 13:52:38 GMT

Really difficult to believe you are overcharged for a year and you did not complain to agent nor in this forum.

Maybe somebody is using your credit card without your knowledge and you just forgot you are paying for a friend/family member.

Do not ask bank for a chargeback as you will be banned to use credit card at PM for a year.
Open a ticket and resolve issue with agent's help.

Re: double charged

hTideGnow — Mon, 09 Jun 2025 14:16:45 GMT

hi @Jbreendrover

you got double charged as in the amount on the one transaction ? or you got 2 different transaction?

just want to confirm you aware the change to reward system last year and people are payment more because of the reward change. So, if PM still charge you one transaction but just charging more, let us know and we can explain the reward change