topic No service Moncton, NB in Get Support

No service Moncton, NB

VladimirChe — Mon, 09 Jun 2025 12:13:20 GMT

We are in NB. We have terrible coverage service , tried rebooting but still nothing, have had this service for over 3 years and plans didn't expire.

Re: No service Moncton, NB

Handy1 — Mon, 09 Jun 2025 12:18:18 GMT

@VladimirChe Can you log into your account and confirm its status ? Is it active or suspended ?

Can also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: No service Moncton, NB

hTideGnow — Mon, 09 Jun 2025 12:19:30 GMT

hi @VladimirChe

no active report according to https://www.telus.com/en/nb/outages

try Reset network settings on the phone. Or ask PM to check and refresh your account

Re: No service Moncton, NB

on2wheels — Mon, 09 Jun 2025 13:10:07 GMT

I've been with PM for 7 years and still only have 1 bar of service at home, and I'm not considered rural either. So I've come to accept that Telus just isn't a big enough player in eastern provinces to have as good of coverage as the other two big telcos.

Re: No service Moncton, NB

Handy1 — Mon, 09 Jun 2025 13:13:46 GMT

@on2wheels Telus and bell share network towers , so being on Telus Koodo or public mobile should be no different t then being on bell virgin or lucky . Roger’s is the only exception that has no partnership with Telus

Re: No service Moncton, NB

Dunkman — Mon, 09 Jun 2025 14:29:49 GMT

@VladimirChe

Is this something new? Did you have previous issues with coverage or just recent issue?

Which model phone are you using?

Another poster also had similar problem recently:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Bad-reception/td-p/1342700