topic HELP in Get Support

HELP

Mariela — Mon, 09 Jun 2025 00:49:10 GMT

I need help from a person, not an AI. I just switched back to Public Mobile, and now it's like I can't get the service I'm paying for. Can someone help me, please?

Re: HELP

slusagm — Mon, 09 Jun 2025 00:52:26 GMT

@Mariela we are real people here , but we are just customers in this community.

remove your old sim card, reboot phone and Reset network settings

if you need PM to help further, then open a ticket.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: HELP

Dunkman — Mon, 09 Jun 2025 00:54:41 GMT

@Mariela

Community member can offer troubleshooting advice. We are customers like yourself. If we are unable to help, then we may ask you to contact customer service agent, but that can take several hours to respond.

However, we need more details. Did you activate a new phone number? Or port over a number? Did you activate a physical SIM card or eSIM card? Do you get any service with PM? The more details the better....

Re: HELP

CSA_PM — Mon, 09 Jun 2025 12:49:15 GMT

Thank you for bringing this to our attention!

The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.