topic Re: Bad reception in Get Support

Bad reception

Louiseri — Sun, 08 Jun 2025 22:19:31 GMT

In the last few weeks both my husband and myself have been having issues with our cell reception in our area ( New Brunswick). When we are on calls we keep losing reception…this is new as before we had no problem. We have not change our iPhones and they are updated to latest software. We are on a 4G plan. Any suggestion for improvements? Thanks!

Re: Bad reception

Chalupa_Batman — Sun, 08 Jun 2025 22:37:19 GMT

@Louiseri wrote:
In the last few weeks both my husband and myself have been having issues with our cell reception in our area ( New Brunswick). When we are on calls we keep losing reception…this is new as before we had no problem. We have not change our iPhones and they are updated to latest software. We are on a 4G plan. Any suggestion for improvements? Thanks!

Hey @Louiseri

To start, check outages in your area. https://www.telus.com/en/on/outages

My suggestion is to go into Settings, Network Settings, and reset them and reboot the phone. This is to start.

Re: Bad reception

hairbag1 — Sun, 08 Jun 2025 22:46:31 GMT

@Louiseri

in the iPhone settings, click on Cellular > Cellular Data Options (Roaming On)> Voice & Data...make sure is set to LTE.