topic My Line Shows Emergency Calls Only in Get Support

My Line Shows Emergency Calls Only

Ebye — Sun, 08 Jun 2025 21:34:31 GMT

My login credentials are correct but they don't let me log in. What do I need to do to get my line up and running?

My Line Shows Emergency Calls Only

Ebye — Sun, 08 Jun 2025 22:14:06 GMT

I need help reactivaing my account but the system won't let me sign in to do that. How do I get the service restored again?

Re: My Line Shows Emergency Calls Only

Chalupa_Batman — Sun, 08 Jun 2025 21:54:40 GMT

@Ebye wrote:
My login credentials are correct but they don't let me log in. What do I need to do to get my line up and running?

Hey @Ebye

That's a sign the payment wasn't made. Can you log into your account and make a payment?

You can also go to Shoppers Drug Mart and pick up a voucher. Then dial 611 from your phone and upload it that way and start the plan again.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: My Line Shows Emergency Calls Only

hairbag1 — Sun, 08 Jun 2025 21:57:37 GMT

@Ebye

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437