topic Re: hello in Get Support

hello

Hanan12 — Mon, 09 Jun 2025 05:55:02 GMT

hi I am a public mobile customer and I have added my credits online but it does not add it to my accounts I have credits added but I cant use it can you please help?

Re: hello

slusagm — Sun, 08 Jun 2025 11:43:57 GMT

@Hanan12 you meant you see the money you add just showing as Available funds? Try checking again using Browser with incognito mode. If you see the button Pay and Resume Services Now , click it to resume

Re: hello

Hanan12 — Sun, 08 Jun 2025 11:46:26 GMT

I did it and still no luck how can I get in touch with someone who can do that for me on here ? thank you

Re: hello

slusagm — Sun, 08 Jun 2025 11:57:35 GMT

You can try to go Profile to click Lost/Suspend the account. Logout

Wait 10 mins, login and go to Profile page to unsuspend account and the system should take that money to resume Service

If you need PM help still, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage