topic Transfer a esim in Get Support

Transfer a esim

Stephou82 — Sun, 08 Jun 2025 04:24:50 GMT

Transfer esim

Re: Transfer a esim

Chalupa_Batman — Sat, 07 Jun 2025 22:58:14 GMT

@Stephou82 wrote:
Transfer esim

You can not transfer eSIM from phone to phone. All you have to do is download the app, the purchase a new eSIM. It will be $5 but when you get to the checkout, it will be free. Just install it from there. Easy as pie.

Re: Transfer a esim

softech — Sat, 07 Jun 2025 22:58:32 GMT

@Stephou82

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: Transfer a esim

cellphoneuser1 — Sat, 07 Jun 2025 23:00:08 GMT

@Stephou82 wrote:
Transfer esim

Esim can't be transferred. You need a new esim but its free.

Re: Transfer a esim

hTideGnow — Sat, 07 Jun 2025 23:02:18 GMT

hi @Stephou82

sorry, esim cannot be transferred, but you can get a free replacement

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437