topic Re: No Data in Get Support

No Data

Vman — Sat, 07 Jun 2025 18:30:34 GMT

Iphone... phone calls work, messaging works. No Data. Log in to PM app, receive code, enter it, nothing happens, times out after 5 minutes. On computer I get in, data usage has been at .6 for over a week now. Powered off, and powered Took sim card out, then installed, same issue. Cellular data ON, Roaming ON. Tried loading youtube app, wheels been spinning for 20 mins. any ideas ? Thanks

Re: No Data

Chalupa_Batman — Sat, 07 Jun 2025 18:48:37 GMT

@Vman wrote:
Iphone... phone calls work, messaging works. No Data. Log in to PM app, receive code, enter it, nothing happens, times out after 5 minutes. On computer I get in, data usage has been at .6 for over a week now. Powered off, and powered Took sim card out, then installed, same issue. Cellular data ON, Roaming ON. Tried loading youtube app, wheels been spinning for 20 mins. any ideas ? Thanks

Which iPhone do you have?

And I know this will sound silly but... go to Settings > Cellular, then turn Cellular Data on ?? I ask this to CONFIRM it's actually on. Even though you said it, I just cover my bases cause there have been times people think it's on but it wasn't. 🙂

Re: No Data

slusagm — Sat, 07 Jun 2025 18:46:24 GMT

Any chance to try your sim card on another phone?

And call 1855-4PUBLIC from another line and the system will tell you if your account is active, which likely is, and the amount of data left, which could be the issue

You can also check if any data outage in your area

https://www.telus.com/en/bc/outages

Re: No Data

Azareile — Sat, 07 Jun 2025 18:52:56 GMT

Confirm these settings.

Settings > Mobile Networks > Mobile Data > APN

Re: No Data

Dunkman — Sat, 07 Jun 2025 19:09:31 GMT

@Vman

With iPhones, no need to adjust APN settings.

Try a network reset of your phone. Note: this will erase any saved Wifi passwords.

Re: No Data

Vman — Sat, 07 Jun 2025 22:23:49 GMT

tried it a couple times, no data

Re: No Data

Vman — Sat, 07 Jun 2025 22:41:57 GMT

iPhone XS Max, yes it is on

Re: No Data

softech — Sat, 07 Jun 2025 22:51:48 GMT

@Vman

where are you at? selected area have some mobile issue (like Kelly Lake, AB, Vaudreuil, QC)
https://www.telus.com/en/bc/outages

and voice calls work? are you new subscribers or you changed phone?

make sure you have the latest Carrier Profile, and then click Reset Network Settings and test again

Also, try changing then network mode to 4G or LTE (instead of 5G On or 5G Auto) as there has been some 5G degrade in some area

if you still cannot get any data, ask PM support to check and reprovision the account on the system, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there