topic Re: this thing on? in Get Support

why is it i'm here every month with the same issues?

dwbrown — Sun, 08 Jun 2025 04:06:10 GMT

the log in screen stays LOCKED on 'resume activation EVERYTIME i log in, my pin, i've had for 10 yrs doesn't work and EVERY month i have to spend 5 hrs here trying to get the same issues resolved

this thing on?

computergeek541 — Sat, 07 Jun 2025 16:42:40 GMT

Re: why is it i'm here every month with the same issues?

Chalupa_Batman — Sat, 07 Jun 2025 16:46:09 GMT

@dwbrown wrote:
the log in screen stays LOCKED on 'resume activation EVERYTIME i log in, my pin, i've had for 10 yrs doesn't work and EVERY month i have to spend 5 hrs here trying to get the same issues resolved

Your email address and account keep getting disconnected. Create a ticket to get it resolved.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: why is it i'm here every month with the same issues?

will13am — Sat, 07 Jun 2025 16:48:07 GMT

@dwbrown , what exactly is your monthly issue? Do you have your account set to auto subscribe or are you manually activating? I would suggest use the subscribe feature.

Re: this thing on?

computergeek541 — Sat, 07 Jun 2025 16:51:19 GMT

Re: this thing on?

hairbag1 — Sat, 07 Jun 2025 16:55:57 GMT

@dwbrown

when Customer Support replies to you, you'll see the little envelop icon on top right side of page will be highlighted. You can then "back and forth" with them that way.

added...it can be frustrating, I know...but you have to work with them to sort this out. It's not the kinda thing we can help with other than what's already been suggested.

Re: this thing on?

computergeek541 — Sat, 07 Jun 2025 16:54:13 GMT

Re: this thing on?

computergeek541 — Sun, 08 Jun 2025 00:46:09 GMT

Re: why is it i'm here every month with the same issues?

dwbrown — Sun, 08 Jun 2025 11:25:32 GMT

I've sent 2 messages now. still no reply

Re: why is it i'm here every month with the same issues?

slusagm — Sun, 08 Jun 2025 12:07:23 GMT

Send one more this morning, you will see an answer later to day at your community inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage