topic Re: Account help pkzzz in Get Support

Account help pkzzz

Dee25 — Sun, 08 Jun 2025 04:38:55 GMT

How do I finish setting up my account when I want to use prepaid voucher to add funds? Not a credit card. I cant get any help where like this it won’t allow me passed the add payment method.

Re: Account help pkzzz

kremie — Sat, 07 Jun 2025 14:14:23 GMT

I would recommend adding a credit card and then adding funds via a voucher if you don't want anything billed to the card. If you don't have a credit card, then that's a whole other issue.

Re: Account help pkzzz

Handy1 — Sat, 07 Jun 2025 14:14:35 GMT

@Dee25 You need crest card to first create and activate account , after that you can use vouchers to pay the bill . So once you have created account with credit card you can load the funds into the account using the voucher after that

Re: Account help pkzzz

eddieO — Sat, 07 Jun 2025 14:15:54 GMT

@Dee25 I'm pretty sure you will need a credit card to get the account setup, after that you can pay with vouchers. You can try reaching out to a customer support agent to see if there is anything they can do to setup up without a credit card.

try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Account help pkzzz

Dee25 — Sat, 07 Jun 2025 14:16:47 GMT

I have one just can’t access funds atm

Re: Account help pkzzz

Dunkman — Sat, 07 Jun 2025 14:43:12 GMT

@Dee25

Public mobile management has confirmed that new customers are not able to activate new accounts with payment vouchers. Do you have a Visa debit or Mastcard debit card to use?

Otherwise, you will need to purchase a prepaid credit card and use that to activate new account. Then you could purchase vouchers afterwards to pay for the following months.

Re: Account help pkzzz

hairbag1 — Sat, 07 Jun 2025 15:37:12 GMT

@Dee25

get a prepaid visa/mastercard at Canada Post, 7-11 or other retail outlet. Use that card to activate your new Public Mobile account. Then you can disable SUBSCRIBED to be able to use vouchers for future renewals.