topic Re: Wrong Number in Get Support

Wrong Number

Kat32 — Fri, 06 Jun 2025 23:08:02 GMT

I accidentally put in the wrong number for my public mobile account. How do I switch that?

Re: Wrong Number

slusagm — Sat, 07 Jun 2025 00:05:11 GMT

For porting? Message PM.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Wrong Number

BKNS27 — Sat, 07 Jun 2025 01:15:57 GMT

@Kat32

Porting the wrong number to PM will require the owner of that number to reply to the text confirming they are porting over within the 90 minute window…Very slim that the owner will reply to the text. Porting request will be cancel if there are no reply to the text.

Re: Wrong Number

computergeek541 — Sat, 07 Jun 2025 03:39:46 GMT

@BKNS27 wrote:
Porting the wrong number to PM will require the owner of that number to reply to the text confirming they are porting over within the 90 minute window…Very slim that the owner will reply to the text. Porting request will be cancel if there are no reply to the text.

A reply from owner of the person who uses that phone number won't be relevant in most cases anyway. The account number or IMEI used during the porting process isn't going to match.