topic Double charged in Get Support

Double charged

Otunbasoludero — Fri, 06 Jun 2025 22:52:58 GMT

I just changed my subscription and I did then payment. My problem is that I was charged twice for the same subscription on the same account. Thanks very annoying. It is equally discomforting

Re: Double charged

Otunbasoludero — Fri, 06 Jun 2025 22:54:54 GMT

Please how soon can I get my refund cos I need the money badly.

What system.is that that allows customers account to be charged twice on the same subscription. It's very annoying

Re: Double charged

Chalupa_Batman — Fri, 06 Jun 2025 22:59:21 GMT

@Otunbasoludero wrote:
Please how soon can I get my refund cos I need the money badly.
What system.is that that allows customers account to be charged twice on the same subscription. It's very annoying

If you were actually double charged, the only thing Public Mobile is willing to do is to credit your account. If you do ask for a refund, I've heard it can take up to 30 days. You should confirm with your credit card company first that it was actually a double charge.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Ticket

slusagm — Sat, 07 Jun 2025 00:04:30 GMT

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged

Otunbasoludero — Wed, 18 Jun 2025 01:07:15 GMT

Please ignore my request for refund. I have seen the second subscription in my account as deposit which means I can use it for the next subscription. That is okay for me.

Re: Double charged

Otunbasoludero — Wed, 18 Jun 2025 01:09:40 GMT

However, please I need your counsel on my need to make regular international calls to Nigeria and to also be able to make calls when I go to Nigeria. Is there any provision on the Public Mobile platform that allows that? If yes, how do I activate it and also how can I get it at a cheaper rate?