topic Re: Eversafe activation in Get Support

Eversafe activation

Naz_Raz — Fri, 06 Jun 2025 03:17:50 GMT

I'm trying to active my Eversafe account to port my number. When I reach the point when I have to enter the code, I enter the code sent via email but I keep getting the message that the code is incorrect. I've tried resend multiple times, even tried to create an account using a different email address. Nothing works. Any suggestions?

Re: Eversafe activation

softech — Fri, 06 Jun 2025 03:20:26 GMT

@Naz_Raz

you were using the app? Please download Public Mobile app and try login there

if you still experience trouble with the code but PM has not charged you for a plan yet, you can first uninstall the app. The reinstall the app and use another email to create a new login and try it from there

if PM already charged you for a plan, then you will need to engage support for further assistance. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Eversafe activation

CSA_PM — Fri, 06 Jun 2025 16:47:11 GMT

Thank you for the escalation!

Just to confirm, the customer has been in contact with an agent since yesterday. The agent is currently waiting for the customer’s reply to continue assisting.