topic Re: Cellular service issues in Get Support

Cellular service issues

Eleen — Fri, 06 Jun 2025 13:57:25 GMT

I am having issues connecting with the data

hTideGnow — Fri, 06 Jun 2025 14:07:13 GMT

your voice call work? where your location?

try reb0ot phone, Reset Network Settings . Try sim on another phone

Eleen — Fri, 06 Jun 2025 14:28:05 GMT

I have tried all the the mentioned

hairbag1 — Fri, 06 Jun 2025 14:30:50 GMT

@Eleen wrote:
I have tried all the the mentioned

Does talk and text still work as expected. Any chance you can try your Public Mobile sim in a different cellphone ?

hTideGnow — Fri, 06 Jun 2025 14:33:46 GMT

but you have not told us your device model and location for us to help more

But if you want PM support agent to help, you can go directly by submit ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

computergeek541 — Fri, 06 Jun 2025 14:46:19 GMT