topic Re: confused in Get Support

confused

Marias_Man2016 — Tue, 04 Jan 2022 23:08:36 GMT

i bought a replacement phone and transfered sim card everything is worki g great till i went to use my data and turned it on everything looks good but have no data at all....wifi text phone calls everything is working but my data can someone help

Re: confused

jp2 — Sat, 09 Jun 2018 22:27:32 GMT

Did you put in the right APN settings?

For data to work on your phone using the Public Mobile network you must setup the APN (Access point names) settings. Click here to see the APN setup article.

Re: confused

Marias_Man2016 — Sat, 09 Jun 2018 22:29:40 GMT

no i didn't set up APN settings wasn't sure what they were supoose to be

Re: confused

Luddite — Sat, 09 Jun 2018 22:32:22 GMT

a) Make/model of your new phone?

b) Do you see data under My Add-ons in your account?

Re: confused

jp2 — Sat, 09 Jun 2018 23:04:13 GMT

Hopefully it will work for you once you input those settings using the link I provided. Let us know if you still are having problems

Re: confused

Marias_Man2016 — Sat, 09 Jun 2018 23:39:57 GMT

yes i put in all the values for the APN and it worked i never knew about the APN i was looking at it too