topic Re: Issue after porting number in Get Support

Issue after porting number

Harryv — Thu, 05 Jun 2025 17:54:44 GMT

I ported a number to public mobile. All appears to work well other than that I am not receiving the verification text from public mobile I verifies my email which works but then it sends a text which never arrives. That means I cannot get into the account

Re: Issue after porting number

Dunkman — Thu, 05 Jun 2025 17:57:57 GMT

@Harryv

More details would be helpful.

What about incoming calls? incoming texts?

Did you answer "yes" to your previous carrier's port request text?

Re: Issue after porting number

hTideGnow — Thu, 05 Jun 2025 17:59:21 GMT

hi @Harryv

can you receive inbound calls? sound like the port is not done

before the port is done, you can make calls and send text but not receive

Re: Issue after porting number

Chalupa_Batman — Thu, 05 Jun 2025 18:00:40 GMT

@Harryv wrote:
I ported a number to public mobile. All appears to work well other than that I am not receiving the verification text from public mobile I verifies my email which works but then it sends a text which never arrives. That means I cannot get into the account

Hello @Harryv

If you have it being sent to your email and it's not arriving, please contact a CS Agent to combined the two together.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Issue after porting number

Harryv — Thu, 05 Jun 2025 18:01:36 GMT

I can receive all texts, data and make calls. I do not reive the text from Public mobile when logging in

Re: Issue after porting number

Harryv — Thu, 05 Jun 2025 18:03:37 GMT

yes can receive all incoming texts and calls.

I did reply yes. The port worked. I verified with the old carrier.

I cannot login until I get the text verification message. which does not arrive

Re: Issue after porting number

BKNS27 — Thu, 05 Jun 2025 18:12:13 GMT

@Harryv

I find there is a glitch sometimes with the 2FA code arrive late or didn’t arrive.

Reboot your phone by powering off then back on and click on Resend Code/Didn’t Receive Code.

Re: Issue after porting number

hTideGnow — Thu, 05 Jun 2025 18:15:38 GMT

hi @Harryv

maybe ask PM support to check

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue after porting number

CSA_PM — Thu, 05 Jun 2025 18:40:38 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents . The agent will continue assisting them directly.