topic Re: Payment issue in Get Support

Payment issue

Zahabiyah — Thu, 05 Jun 2025 14:53:39 GMT

Hi,

My services are on hold as my credit card details had changed. I changed the credit card details and now how to make payment for my subscription so that my services are resumed asap. Thanks.

Re: Payment issue

hairbag1 — Thu, 05 Jun 2025 14:56:32 GMT

@Zahabiyah

Re: Payment issue

ORNGNBLK — Thu, 05 Jun 2025 14:59:08 GMT

@Zahabiyah you can also purchase a voucher from some specific retailers, and then add the payment by dialing #611, or entering the voucher through your My Account here: https://selfserve.publicmobile.ca/en/account/payment/funds

Re: Payment issue

BKNS27 — Thu, 05 Jun 2025 15:03:46 GMT

@Zahabiyah

You will need to make a manual payment to resume service by call 611 or 1-855-4PUBLIC then login to your account and make sure the Subscribe button is enabled for future payments.

Re: Payment issue

Yummy — Thu, 05 Jun 2025 15:08:32 GMT

Add funds from your new card manually and then service will either automatically resume or you will see button 'resume'. Click on it and service will continue.