topic Re: New Register phone cannot receive calls and message. in Get Support

New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:16:16 GMT

Hi guys,

Does anyone have this issue. I just active my new PM sim card with a brand new number. I cannot receive any message code in last step which is needs to receive 6 digit code for full service. however the network is working and i can make calls.

Who knows whats going on?

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:21:50 GMT

right here

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:22:19 GMT

cannot receive the code

Re: New Register phone cannot receive calls and message.

TheSterlinger — Wed, 04 Jun 2025 18:23:35 GMT

Try restarting the phone, if that doesn't help you will need help from PM agent.

Connect with them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:28:28 GMT

I have already restart my device a few times and even change the device. same issue.

Re: New Register phone cannot receive calls and message.

Chalupa_Batman — Wed, 04 Jun 2025 18:29:11 GMT

@Mar2025 wrote:
cannot receive the code

If you click on Resend Code, there may be an option there to send to email instead. Give that a try. If it's not there, then reach out to a CS Agent this way below. Before you do, try these few things. Try rebooting the phone. Take out the SIM card and try it in a different phone, it helps reprovision it sometimes then put it back in your phone.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: New Register phone cannot receive calls and message.

TheSterlinger — Wed, 04 Jun 2025 18:30:25 GMT

Did you port over from another carrier? Do you still have their SIM card in your phone?

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:31:06 GMT

I send the message to agent and he said everything looks fine from his end....

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:33:14 GMT

no, it does not port a old number. I apply a brand new number for work.

Re: New Register phone cannot receive calls and message.

TheSterlinger — Wed, 04 Jun 2025 18:34:06 GMT

Really, what's the phone?

Re: New Register phone cannot receive calls and message.

Chalupa_Batman — Wed, 04 Jun 2025 18:34:25 GMT

@Mar2025 wrote:
no, it does not port a old number. I apply a brand new number for work.

Do you have another SIM in the phone like a second line or eSIM from a different provider?

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:36:40 GMT

already try. i am waitimg for technical support .

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:39:18 GMT

oneplus 7 pro canadian version and oppo reno 5 pro+ 5G china verison BOTH device do not work.

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 18:41:02 GMT

I do have fido, it works fine in both device.

Re: New Register phone cannot receive calls and message.

Chalupa_Batman — Wed, 04 Jun 2025 18:59:07 GMT

@Mar2025 wrote:
oneplus 7 pro canadian version and oppo reno 5 pro+ 5G china verison BOTH device do not work.

OK. Now we know why. These phones aren't VoLTE approved by Public Mobile.

To confirm if your phone will work with Public Mobile, please see this link. These are currently and mildly out of date lists of what can work.

https://www.publicmobile.ca/en/get-help/articles/volte

Plus these are Chinese versions and not North American versions. I am not sure these are going to work at all for you. Even with tech support. To use Public Mobile, you'd need to grab a phone on their list. There are other phones that work, North American phones, that aren't on the list but nobody has actually put a comprehensive list together yet.

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 19:09:02 GMT

what? the Public mobile already shut down 3G network ? all the phone are not in the list cannot work in PM ?

Re: New Register phone cannot receive calls and message.

computergeek541 — Wed, 04 Jun 2025 19:11:30 GMT

@Mar2025 wrote:
what? the Public mobile already shut down 3G network ? all the phone are not in the list cannot work in PM ?

Portions of the 3g network have been shut down, specifically some parts of it running on band 5.

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 19:15:00 GMT

ok. I will try to use iPhone 16 pro max to test it tonight. we will see .

and I will update the results tomorrow.

Re: New Register phone cannot receive calls and message.

Chalupa_Batman — Wed, 04 Jun 2025 19:16:46 GMT

@Mar2025 wrote:
ok. I will try to use iPhone 16 pro max to test it tonight. we will see .
and I will update the results tomorrow.

I have the iPhone 15 Plus and 15 Pro Max. Both work wonderfully! You may need to reset the network settings on the Pmax and reboot but I am sure there should be no problems.

Re: New Register phone cannot receive calls and message.

Mar2025 — Wed, 04 Jun 2025 21:32:03 GMT

it was not device problems. even I use the iPhone 16 pro max , it still can't receive any message and calls.