topic Subscription in Get Support

Subscription

Jan2025 — Wed, 04 Jun 2025 20:19:28 GMT

I accidentally subscribed to 2 different plans. How do I resolve this? Can I get a refund?

Re: Subscription

Handy1 — Wed, 04 Jun 2025 20:25:01 GMT

@Jan2025 Message support and hopefully they willing to help you be on proper plan and credit you any loss .

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

slusagm — Wed, 04 Jun 2025 20:25:45 GMT

You cannot subscribe to two different plans on the same account

If you subscribed two plans on two accounts , you can try asking PM for help and maybe they can provide refund, but for sure they can help to cancel one of the two accounts

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

computergeek541 — Wed, 04 Jun 2025 22:33:39 GMT

no need to repeats others